Shipping Information
HI, THERE
Shipping methods and costs are shown at checkout after you enter your delivery address. Orders are processed on business days. If you need help, contact our customer service team.
ORDER PROCESSING
Orders are usually processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day. Tracking may take up to 1 business day to update after dispatch. Customs checks and local carrier delays may affect delivery estimates.
A) Express Shipping (DHL, USPS, FedEx, or Similar)
Estimated delivery: 4–10 business days after dispatch.
B) Official Post
Estimated delivery: 12–15 business days after dispatch.
COUNTRIES WE SHIP TO
NEUTRIHERBS is available to several countries worldwide. However, due to international shipping constraints, we are not able to ship to all countries. Below is a list of countries that we currently provide shipping to. We hope to expand this list in the near future. Sorry for any potential inconveniences. Thank you very much for your interest in our products!
Customs and import charges: Import duties, taxes, and carrier fees may apply depending on the destination and current local regulations. Any amount not collected at checkout is determined by local authorities or the carrier. Please check your local requirements before ordering.
Choose the shipping method that best fits your address and timing at checkout. Delivery estimates are not guarantees, and customs or carrier delays may occur.
Shipping Country
Canada, United States, Mexico, Guatemala, Honduras, Panama, Jamaica
Brazil, Chile, Argentina, Colombia, Ecuador, Venezuela, Perum, Bolivia, Uruguay
China, Afghanistan, Georgia, Azerbaijan, China-Hong Kong, Bangladesh, Cambodia, Bahrain, China-Macao, Bhutan, East Timor, Jordan, Cyprus, India, Indonesia, Kuwait, Japan, Iran, Iraq, Lebanon, Mongolia, Kazakhstan, Malaysia, Yemen, Republic of Korea, Kyrgyzstan, Myanmar, Qatar, Uzbekistan, Maldives, Philippines, Saudi Arabia, Turkmenistan, Nepal, Singapore, Syrian Arab Republic, Tajikistan, Pakistan, Thailand, United Arab Emirates, Israel, Sri Lanka, Viet Nam, Oman
Belarus, Portugal, Albania, Austria, Bulgaria, Denmark, Andorra, Belgium, Czech Republic, Estonia, UK, France, Hungary, Norway, Croatia, Germany, Poland, Finland, Gibraltar, Slovenia,Russian Federation, Iceland, Greece, Spain, Romania, Ireland, Lithuania, Monaco, Sweden, Isle of Man, Italy, Netherlands, Ukraine, Latvia, Malta, Switzerland
Australia, Fiji, New Zealand, Hawaii, Indonesia, Papua New Guinea
Burundi, Angola, Algeria, Benin, Comoros, Cameroon, Morocco, Uganda, Djibouti, Cape Verde, Seychelles, Rwanda, Eritrea, Chad, Sudan, Mali, Ethiopia, Congo, Tunisia, Gambia, Kenya, Niger, Liberia, Ghana, Madagascar, Gabon, Togo, Guinea, Malawi, Zambia, Nigeria, Zimbabwe, Mauritius, Zimbabwe, Senegal
*We have exclusive Agent in Tanzania, Nigeria and South Africa.
Taxes, Duties and Customs
Import duties, taxes, and customs charges may apply depending on the destination. Unless they are collected at checkout, these charges are determined by local authorities and are the recipient’s responsibility.
Shipping Agreement
If tracking is delayed or your parcel appears to be missing, contact us. We will help check the shipment and, when appropriate, open an investigation with the carrier. If tracking shows delivered but you cannot find the parcel, please also check with household members, neighbors, and the local carrier. Available resolutions depend on the carrier’s findings and the circumstances of the shipment.
Address Changes
Please check your delivery address before completing your order. If you notice an error, contact us as soon as possible. We cannot guarantee an address change after an order has been processed or dispatched. If a parcel is returned because the address was incomplete or incorrect, or because delivery was refused or unclaimed, reshipping costs may apply. Email info@neutriherbs.com or contact us on WhatsApp at +86 151 0204 9596. Our support team usually replies within 1–2 business days.
Track Your Order
When your order is dispatched, we will email you the tracking details. Tracking may take up to 1 business day to update. If you do not receive the email or tracking does not update, contact info@neutriherbs.com or WhatsApp +86 151 0204 9596.
FAQ
For detailed refund information, please refer to the content on this page or contact our customer service team to check if your return is eligible for a refund.
Shipping methods and costs are shown at checkout after you enter your delivery address. Orders are usually processed within 1–3 business days. Estimated delivery after dispatch is 4–10 business days for express shipping and 12–15 business days for Official Post. Delivery times are estimates and may be affected by customs checks or local carrier delays.
Yes, we ship to many countries. Import duties, taxes, customs charges, or carrier fees may apply depending on the destination, shipping method, and current local regulations. Any amount not collected at checkout is determined by local authorities or the carrier and is the recipient’s responsibility. Please check your local requirements before ordering.
If you need to change your shipping address, please contact us as soon as possible. Address changes can be made, but if the order has already been shipped, the customer will be responsible for any reshipping fees.
Orders can only be canceled if they have not been processed or shipped. Once the order is in transit, we can assist with address modifications, but the associated reshipping costs will need to be covered by the customer.
Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment in this website-17TRACK. For any issues with tracking, feel free to contact us.
If your package is delayed, please check the tracking information first. If there is no update, contact the shipping carrier directly.
If your package is marked as "delivered" but you haven’t received it, please check with neighbors or local postal services. If it is lost, contact us and we will assist in filing a claim.
Refunds or replacements are provided only for verified product quality issues, items damaged in transit, or incorrect items sent by us, except where applicable law requires otherwise. Contact info@neutriherbs.com within 7 days of delivery with your order number, clear photos or video, and photos of the packaging and shipping label. Because orders are shipped internationally from China, we generally do not accept physical returns, and verified affected items will not normally need to be returned to China.
Yes, we offer expedited shipping options for faster delivery. Please select your preferred shipping method at checkout, and the shipping cost will be adjusted accordingly.
Shipping fees are non-refundable, except in cases where the return is due to an error on our part (e.g., damaged or incorrect items). Return shipping costs are the responsibility of the customer unless otherwise specified.
Currently, we do not offer in-store pickup. All orders will be shipped to the address provided at checkout.