Shipping Information

Estimated Delivery Dates Disclaimer

Neutriherbs is available to several countries worldwide. However, due to international shipping constraints, we are not able to ship to all countries. Below is a list of countries that we currently provide shipping to. We hope to expand this list in the near future. Sorry for any potential inconveniences. Thank you very much for your interest in our products!

*For your convenience, please find the estimated delivery infomation at the checkout page.

*Due to policy reasons, from March 1, 2023, if customers from European countries and Canada need to ship by FEDEX or DHL, they are required to provide a tax ID. Once the parcel is checked by customs and you cannot provide the tax ID number, the parcel will be detained and we will not be responsible for any loss.

*Due to this situation, we can only be transported by other means, it takes about 15 days of transport time, different countries shipping time varies.

*There are two shipping options for US orders, if stock allows it will be shipped through the US warehouse ( without samples ) and will only take 5-7 days shipping time. If inventory does not allow, it will be shipped directly from the China warehouse, which will take approximately 15 days transit time.

Shipping Country

Canada, United States, Mexico, Guatemala, Honduras, Panama, Jamaica

Brazil, Chile, Argentina, Colombia, Ecuador, Venezuela, Perum, Bolivia, Uruguay

China, Afghanistan, Georgia, Azerbaijan, China-Hong Kong, Bangladesh, Cambodia, Bahrain, China-Macao, Bhutan, East Timor, Jordan, Cyprus, India, Indonesia, Kuwait, Japan, Iran, Iraq, Lebanon, Mongolia, Kazakhstan, Malaysia, Yemen, Republic of Korea, Kyrgyzstan, Myanmar, Qatar, Uzbekistan, Maldives, Philippines, Saudi Arabia, Turkmenistan, Nepal, Singapore, Syrian Arab Republic, Tajikistan, Pakistan, Thailand, United Arab Emirates, Israel, Sri Lanka, Viet Nam, Oman

Belarus, Portugal, Albania, Austria, Bulgaria, Denmark, Andorra, Belgium, Czech Republic, Estonia, UK, France, Hungary, Norway, Croatia, Germany, Poland, Finland, Gibraltar, Slovenia,Russian Federation, Iceland, Greece, Spain, Romania, Ireland, Lithuania, Monaco, Sweden, Isle of Man, Italy, Netherlands, Ukraine, Latvia, Malta, Switzerland

Australia, Fiji, New Zealand, Hawaii, Indonesia, Papua New Guinea

Burundi, Angola, Algeria, Benin, Comoros, Cameroon, Morocco, Uganda, Djibouti, Cape Verde, Seychelles, Rwanda, Eritrea, Chad, Sudan, Mali, Ethiopia, Congo, Tunisia, Gambia, Kenya, Niger, Liberia, Ghana, Madagascar, Gabon, Togo, Guinea, Malawi, Zambia, Nigeria, Zimbabwe, Mauritius, Zimbabwe, Senegal

*We have exclusive Agent in Tanzania, Nigeria and South Africa.

Shipping Costs and Time Frames

About the shipping cost, please refer to the final result on the checkout page. In most countries, orders of up to $80 are eligible for free shipping.

In general, we have two shipping way

1. For order over 100$, we ship by Fedex or DHL. ( It takes 5-7 days arrive. )

*Varies from country to country

2. For order under 100$, we ship by Official Post. ( It takes 12-20 days arrive. )

*Varies from country to country

**Due to local policies, EU countries can only use Fedex or DHL for delivery.

***Due to customs clearance problems in most African countries, we usually can only use the Official Post for shipment.

Order Processing

Orders are usually packed and ready to ship in 1 to 3 business days. However, shipments are subject to customs clearance procedures, which can cause delays beyond original delivery estimates.

International shipments will not ship until all item(s) ordered become available. A “business day” is considered to be Monday through Friday, excluding holidays. Please allow 1 business day for your tracking information to update. If you have additional questions, please contact customer service.

Taxes, Duties and Customs

For orders shipped outside of the US/UK, any applicable duties, tariffs or other fees may be incurred. Please note Neutriherbs is not responsible for any duties, tariffs or other fees.

Customers are solely responsible for any applicable duties, tariffs or other fees that may be added to international orders by the shipping carrier.

Shipping Agreement

If the package shows delivered, but a package has not been collected, please contact your shipping carrier to conduct a lost package search or to take advantage of any available shipping insurance they may offer.

Neutriherbs is responsible for lost or stolen packages. We will replace an order if you do not receive the item within 60 business days.

Address Changes

If you wish to change your shipping address after placing an order, please contact us as soon as possible so that we can assist you. Once an order has been processed, we cannot change the shipping address.

So please double check your shipping address when you enter it into the system to ensure you receive your package.Neutriherbs is not responsible for deliveries that are made to incorrect addresses which are entered on our checkout page by customers in error. 

For order inquiries, please allow 1-2 business days for a response.

All general inquiries, please allow 3-5 business days.

Lost or Missing Orders

If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package please:

1. Check with neighbors and family members

2. Look around the delivery location

3. Check for notice of attempted delivery

4. Contact the carrier directly who can assist further

Secure Payment

Available by PayPal, Credit Card, Bank

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Contact us anytime at +86 15102049596.