FAQ
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GENERAL INQUIRIES
Here we are showcasing some frequently asked queries to have basic idea of Neutriherbs overall operations and intentions. If you are looking for further information, drop us an email, we will revert back to you accordingly.
Yes, we do. Please cross-check the below mentioned countries, where we offer shipment till date. If your nation does not exist at checkout, then you can get in touch with us and make a request for adding that one.
We process all orders pretty quickly, once being submitted through our website. So, if you opt for to alteration or possible cancellation, do contact our support service asap. Keep this in mind that, we can’t change or even cancel an order after delivery gets fulfilled.
If you go for a return of an order acquired from Neutreherbs.com, you might have this fulfilled within 30 days (being counted from the day you receive the goods) from our Headquarter. We will make full cash-back (barring those extra delivery charges) using the same original payment way you’ve utilized initially. For this, you need to visit our customer care unit for fulfilling this. Our team will not only guide you, but also process the return or exchange ASAP. You will also get notified over email regarding money back confirmation.
The tracking process is pretty simple and effortless. On placing an order, you’ll obtain an approval email from us along with your product tracking tag commencing with NEU****. If you click on this tracking code, you will be redirect towards a parcel tracking webpage. Here you can scrutinize the parcel delivery status. If you opt for, we can also even issue you the contact number of the corresponding courier partner so that you can check with them too.
Yes, you are absolutely right. We use strong natural ingredients, and also, we counter with no animal taxing all throughout the development course of our products.
About Neutriherbs Products
Here we are showcasing our unique techniques of assuring our top-notch skin and hair care items for our clienteles briefly. We perfectly blend our exceptional formulations with the premium natural ingredients for ensuring highest quality. Please take a glance at our ways of fulfilling severe commitment levels.
We always utilize best possible products suitable for your skin type. In determining the finest ideal skincare treatment for you, we encourage you to please get in touch with our free Personal Consultation Service. Our Support Authorities are more than happy to help you out always.
We know the value of ingredients. That’s why, we don’t just pick those based on their artistic touch, rather we dig deep to select those ingredients, that are truly valuable to your skin. We generally use minimum additives in our unique formulations. Our prime motto is to apply only the mildest and most effective ingredients to glow your skin.
We only use the globally acclaimed organic substances those are best for you skin to glow. We have bare minimum level of preservers. To help you in retaining the quality and potency of Neutriherbs compositions for as long as possible, we proffer the below mentioned suggestive guidelines.
Suggested Usage Schedule
Face serums and face creams should be utilized within 3 months of buying, while if you go with face cleansers and body creams, then those should be utilized within 6 months. The art of refrigerating things to rise their lifespan is a well-thought-of idea.
Climate Control
Excess heating, freezing, or even abrupt temperature fluctuations should be avoided, and items should be stored out of direct sunlight. Keeping the products in cold, and dry zone is idealistic approach. But bathrooms aren't typically the best possible places to stock products due to the high level of temperature and moisture rate fluctuations.
Post-Usage
Please make sure that all jar lids are securely fastened. Before every usage, clean any dirt from the funnels of the containers. When holding items or in between uses, bottle lids should be totally sealed.
An Observation on Product
Variation
With each fresh batch that we manufacture, our items may range in color and texture due to Neutriherbs specialty of utilizing organic components in distinctive formulas. This uniqueness will leave zero effect on the taste or effectiveness. We want you to experience and prosper from our organic substances as much as possible. Please do not feel shy to contact us if you need any further guidance about Neutriherbs products or their applications. It’s always an honor for us to assist you perfectly.
* Vitamin C Serum = (15% Vitamin C and 0,05% Hyaluronic Acid)
* Hyaluronic Acid Serum = (3% Hyaluronic Acid and 3% Vitamin C)
* Retinol Serum = (0,05% Retinol)
If any other questions, please feel free to contact our customer service. Our Support Team will be more than happy to assist you.
We can understand your concern, but feel sorry to let you know that we can’t disclose any proprietary information without having any consent from our governing bodies. Rest is assured that; we do make perfect blending of all natural ingredients to magnify the worth of all of our products.
Our products are both vegan and completely animal friendly. We make use of powerful natural active ingredients with no animal testing done throughout the manufacturing process of our products.
Yes indeed, our products are formulated for all skin types.
Yes indeed, our products are formulated for all skin types. In order to assist you in determining the optimum skin care regimen for you, we encourage you to utilize our Personal Consultation. Our Support Specialists will be more than happy to assist you.
Neutriehrbs aims to provide gentle skincare solutions for all skincare needs. Scientifically formulated with the finest active ingredients extracted from the purest forms of nature. So even sensitive skin can use our products without any worries. For sensitive skin, we usually suggest customers to patch test.
We do our best to estimate the most accurate delivery time for your convenience. For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in your email confirmation. Simply use the tracking number provided to track your package online. *Applies to in-stock items only. Delivery of out-of-stock items is subject to availability. The dates provided are estimates and are subject to change.
Once your order has been placed, you will receive an order confirmation email from us with your tracking number starting with NEU****. This tracking number can simply be clicked, which will redirect you to a tracking page, where you can monitor the progress of your delivery. If still any other questions, please contst our Support Team. We will be more than happy to assist you.
If you need to change an order you have already placed, please contact a Neutriherbs Customer Representative or email us here. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your needs.
We ship worldwide. If your country is not listed in the country field at checkout, please contact us and request it be added.
How can I become Neutriherbs distributor?
All wholesale requests must be sent to info@neutriherbs.com. All requests will be responded to as promptly as possible.