Neutriherbs | Shipping
COUNTRIES WE SHIP TO
NEUTRIHERBS is available to several countries worldwide. However, due to international shipping constraints, we are not able to ship to all countries. Below is a list of countries that we currently provide shipping to. We hope to expand this list in the near future. Sorry for any potential inconveniences. Thank you very much for your interest in our products!
| Albania | Andorra |
| Armenia | Australia |
| Austria | Azerbaijan |
| Bahrain |
Belarus |
| Belgium | Bosnia and Herzegovina |
| Bulgaria | Canada |
| Croatia | Cyprus |
| Czech Republic | Denmark |
| Estonia | Finland |
| France | Georgia |
| Germany | Greece |
| Hungary | Iceland |
| Indonesia | Ireland |
| Israel | Italy |
| Japan | Kuwait |
| Latvia | Liechtenstein |
| Lithuania | Luxembourg |
| Macedonia | Malaysia |
| Malta | Moldova, Republic of |
| Monaco | Montenegro |
| Netherlands | New Zealand |
| Norway | Oman |
| Poland | Portugal |
| Qatar | Romania |
| San Marino | Saudi Arabia |
| Singapore | Slovak Republic |
| Slovenia | South Africa |
| Spain | Sweden |
| Switzerland | Ukraine |
| United Arab Emirates | United Kingdom |
| United States |
Order Processing
Orders are usually packed and ready to ship in 1 to 3 business days. However, shipments are subject to customs clearance procedures, which can cause delays beyond original delivery estimates. International shipments will not ship until all item(s) ordered become available. A “business day” is considered to be Monday through Friday, excluding holidays. Please allow 1 business day for your tracking information to update. If you have additional questions, please contact customer service.
Delivery Period
a) By Official DHL, USPS, FedEx etc.
It needs about 4-10 business days once the order be shipped out.
b) By Official Post
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| USA, UK, Australia, Norway, Canada | 9-25 Business Days | ||
| Germany, Russia, Spain, Sweden, Isreal | 15-29 Business Days | ||
| Finland, France, Hungary, Denmark, Croatia | 15-29 Business Days | ||
| Netherlands, Latvia, Portugal, Slovakia, Czech | 20-30 Business Days | ||
| Switzerland, Ukraine, Slovenia, Belgium, Austria | 20-35 Business Days | ||
| Malta, Romania, Bosnia, Macedonia, Montenegro | 25-39 Business Days | ||
| Azerbaijan, Belarus, Albania, Armenia, Turkey | 25-40 Business Days | ||
| Ireland, Greece, Italy, Lithuania, Moldova | 25-49 Business Days | ||
| Japan, Singapore, Taiwan, Hong Kong | 10-19 Business Days | ||
| Thailand, Sri Lanka, Indonesia, Vietnam, Malaysia | 20-35 Business Days | ||
| UAE, Saudi Arabia, Qatar, Oman, Kuwait | 20-35 Business Days |
Taxes, Duties and Customs
For orders shipped outside of the US/UK, any applicable duties, tariffs or other fees may be incurred. Please note NEUTRIHERBS is not responsible for any duties, tariffs or other fees.
Customers are solely responsible for any applicable duties, tariffs or other fees that may be added to international orders by the shipping carrier.
Shipping Agreement
NEUTRIHERBS is not responsible for lost or stolen packages. NEUTRIHERBS will not replace or refund an order if the package is missing. If the package shows delivered, but a a package has not been collected, please contact your shipping carrier to conduct a lost package search or to take advantage of any available shipping insurance they may offer. Please note NEUTRIHERBS does not provide shipping insurance.
Once tracking is received, it is between the shipping company and the customer to ensure the goods arrive safely.
As an added layer of security, we do offer signature on delivery for online orders. We encourage you to exercise this option if you are concerned with the security of your delivery.
If you don't receive your order
Address Changes
If you wish to change your shipping address after making an order, please contact us as soon as possible so that we can assist you. Please keep in mind that once orders are processed, we cannot change the shipping address. We ask that you double check your shipping address when entering it into the system to ensure that you receive your package. NEUTRIHERBS is not responsible for deliveries that are made to incorrect addresses which are entered on our checkout page by customers in error.
For order inquiries, please allow 1-2 business days for a response.
All general inquiries, please allow 3-5 business days.
Track Your Order
When your order is dispatched we'll send you an email with your tracking details so you can follow its journey. If for any reason you don't receive this, please email us at info@neutriherbs.com and we'll update you on your order's progress.