Shipping Information

Canada, United States, Mexico, Guatemala, Honduras, Panama, Jamaica

Brazil, Chile, Argentina, Colombia, Ecuador, Venezuela, Perum, Bolivia, Uruguay

China, Afghanistan, Georgia, Azerbaijan, China-Hong Kong, Bangladesh, Cambodia, Bahrain, China-Macao, Bhutan, East Timor, Jordan, Cyprus, India, Indonesia, Kuwait, Japan, Iran, Iraq, Lebanon, Mongolia, Kazakhstan, Malaysia, Yemen, Republic of Korea, Kyrgyzstan, Myanmar, Qatar, Uzbekistan, Maldives, Philippines, Saudi Arabia, Turkmenistan, Nepal, Singapore, Syrian Arab Republic, Tajikistan, Pakistan, Thailand, United Arab Emirates, Israel, Sri Lanka, Viet Nam, Oman

Belarus, Portugal, Albania, Austria, Bulgaria, Denmark, Andorra, Belgium, Czech Republic, Estonia, UK, France, Hungary, Norway, Croatia, Germany, Poland, Finland, Gibraltar, Slovenia,Russian Federation, Iceland, Greece, Spain, Romania, Ireland, Lithuania, Monaco, Sweden, Isle of Man, Italy, Netherlands, Ukraine, Latvia, Malta, Switzerland

Australia, Fiji, New Zealand, Hawaii, Indonesia, Papua New Guinea

Burundi, Angola, Algeria, Benin, Comoros, Cameroon, Morocco, Uganda, Djibouti, Cape Verde, Seychelles, Rwanda, Eritrea, Chad, Sudan, Mali, Ethiopia, Congo, Tunisia, Gambia, Kenya, Niger, Liberia, Ghana, Madagascar, Gabon, Togo, Guinea, Malawi, Zambia, Nigeria, Zimbabwe, Mauritius, Zimbabwe, Senegal

*We have exclusive Agent in Tanzania, Nigeria and South Africa.

For detailed refund information, please refer to the content on this page or contact our customer service team to check if your return is eligible for a refund.

• Shipping Rates: Shipping costs depend on the destination, shipping method, and the size/weight of your order. We offer standard and expedited shipping options.
• Delivery Times: Delivery times vary by region. Domestic orders typically take 3-7 business days, while international orders can take 7-21 business days depending on the country and customs processing.

Yes, we offer international shipping to most countries. Generally, we use official postal services, which typically do not incur additional customs fees. However, if you choose expedited shipping via services like FedEx or DHL, please note that customs duties, taxes, and import fees may apply, depending on the destination country. These charges are the responsibility of the customer and may vary based on customs clearance and inspections in the destination country.

If you need to change your shipping address, please contact us as soon as possible. Address changes can be made, but if the order has already been shipped, the customer will be responsible for any reshipping fees.

Orders can only be canceled if they have not been processed or shipped. Once the order is in transit, we can assist with address modifications, but the associated reshipping costs will need to be covered by the customer.

Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment in this website-17TRACK. For any issues with tracking, feel free to contact us.

If your package is delayed, please check the tracking information first. If there is no update, contact the shipping carrier directly.

If your package is marked as "delivered" but you haven’t received it, please check with neighbors or local postal services. If it is lost, contact us and we will assist in filing a claim.

Returns are possible if the product is damaged, defective, or incorrect. For unwanted items, returns are only accepted under specific conditions (unused, in original packaging).

If your order is damaged or incorrect, please contact us within 7 days of receiving the product, and we will guide you through the return or exchange process.

For details, please contact us from email info@neutriherbs.com or whatsapp +86 15102049596.

Yes, we offer expedited shipping options for faster delivery. Please select your preferred shipping method at checkout, and the shipping cost will be adjusted accordingly.

Shipping fees are non-refundable, except in cases where the return is due to an error on our part (e.g., damaged or incorrect items). Return shipping costs are the responsibility of the customer unless otherwise specified.

Currently, we do not offer in-store pickup. All orders will be shipped to the address provided at checkout.