Shipping Information
HI, THERE
The specific shipping cost and shipping method are subject to the checkout page when you fill out the shipping address.
Orders will be sent out on our working days. Specific shipping information will be updated later, or you can contact us on WhatsApp at +86 15102049596.
ORDER PROCESSING
Orders are usually packed and ready to ship in 1 to 3 business days. However, shipments are subject to customs clearance procedures, which can cause delays beyond original delivery estimates. International shipments will not ship until all item(s) ordered become available. A “business day” is considered to be Monday through Friday, excluding holidays. Please allow 1 business day for your tracking information to update. If you have additional questions, please contact customer service.
a) By Official DHL, USPS, FedEx etc.
It needs about 4-10 business days once the order be shipped out.
b) By Official Post
It will take 12-15 working days for delivery.
COUNTRIES WE SHIP TO
NEUTRIHERBS is available to several countries worldwide. However, due to international shipping constraints, we are not able to ship to all countries. Below is a list of countries that we currently provide shipping to. We hope to expand this list in the near future. Sorry for any potential inconveniences. Thank you very much for your interest in our products!
Important Update for U.S. Customers
As of February 4, 2025, the U.S. government has implemented a new 10% tariff on all goods imported from China. This regulation fully cancels the previous $800 duty exemption for Chinese goods, meaning that all imports, regardless of value, will now be subject to additional tariffs. The new tariff will be added on top of existing duties, ranging from 10% to 60%. Affected products will no longer qualify for the minimum duty exemption under U.S. Section 321.
What You Need to Know:
- The $800 duty exemption for Chinese goods has been completely canceled.
- All imports from China, including Hong Kong, will be subject to the new tariffs, regardless of value.
- All packages shipped via couriers like FEDEX, DHL, etc., must have applicable duties paid before they can be signed for and delivered.
Recommendation:
To avoid the complexities of customs clearance and high taxes, we highly recommend using our Office Post shipping option (12-15 working days). This method can help you avoid cumbersome customs processes and minimize additional duties, allowing you to simply sit back and wait for your package to arrive at your doorstep.
Shipping Country
Canada, United States, Mexico, Guatemala, Honduras, Panama, Jamaica
Brazil, Chile, Argentina, Colombia, Ecuador, Venezuela, Perum, Bolivia, Uruguay
China, Afghanistan, Georgia, Azerbaijan, China-Hong Kong, Bangladesh, Cambodia, Bahrain, China-Macao, Bhutan, East Timor, Jordan, Cyprus, India, Indonesia, Kuwait, Japan, Iran, Iraq, Lebanon, Mongolia, Kazakhstan, Malaysia, Yemen, Republic of Korea, Kyrgyzstan, Myanmar, Qatar, Uzbekistan, Maldives, Philippines, Saudi Arabia, Turkmenistan, Nepal, Singapore, Syrian Arab Republic, Tajikistan, Pakistan, Thailand, United Arab Emirates, Israel, Sri Lanka, Viet Nam, Oman
Belarus, Portugal, Albania, Austria, Bulgaria, Denmark, Andorra, Belgium, Czech Republic, Estonia, UK, France, Hungary, Norway, Croatia, Germany, Poland, Finland, Gibraltar, Slovenia,Russian Federation, Iceland, Greece, Spain, Romania, Ireland, Lithuania, Monaco, Sweden, Isle of Man, Italy, Netherlands, Ukraine, Latvia, Malta, Switzerland
Australia, Fiji, New Zealand, Hawaii, Indonesia, Papua New Guinea
Burundi, Angola, Algeria, Benin, Comoros, Cameroon, Morocco, Uganda, Djibouti, Cape Verde, Seychelles, Rwanda, Eritrea, Chad, Sudan, Mali, Ethiopia, Congo, Tunisia, Gambia, Kenya, Niger, Liberia, Ghana, Madagascar, Gabon, Togo, Guinea, Malawi, Zambia, Nigeria, Zimbabwe, Mauritius, Zimbabwe, Senegal
*We have exclusive Agent in Tanzania, Nigeria and South Africa.
Taxes, Duties and Customs
For orders shipped outside of the US/UK, any applicable duties, tariffs or other fees may be incurred. Please note NEUTRIHERBS is not responsible for any duties, tariffs or other fees.
Customers are solely responsible for any applicable duties, tariffs or other fees that may be added to international orders by the shipping carrier.
Shipping Agreement
NEUTRIHERBS is not responsible for lost or stolen packages. NEUTRIHERBS will not replace or refund an order if the package is missing. If the package shows delivered, but a a package has not been collected, please contact your shipping carrier to conduct a lost package search or to take advantage of any available shipping insurance they may offer. Please note NEUTRIHERBS does not provide shipping insurance.
Once tracking is received, it is between the shipping company and the customer to ensure the goods arrive safely.
As an added layer of security, we do offer signature on delivery for online orders. We encourage you to exercise this option if you are concerned with the security of your delivery.
Address Changes
If you wish to change your shipping address after making an order, please contact us as soon as possible so that we can assist you.
Please keep in mind that once orders are processed, we cannot change the shipping address. We ask that you double check your shipping address when entering it into the system to ensure that you receive your package.
NEUTRIHERBS is not responsible for deliveries that are made to incorrect addresses which are entered on our checkout page by customers in error.
For order inquiries, please allow 1-2 business days for a response.
All general inquiries, please allow 3-5 business days.
Customer Support:
Track Your Order
When your order is dispatched we'll send you an email with your tracking details so you can follow its journey. If for any reason you don't receive this, please email us at info@neutriherbs.com OR contact us on +86 151 0204 9596 and we'll update you on your order's progress.
FAQ
For detailed refund information, please refer to the content on this page or contact our customer service team to check if your return is eligible for a refund.
- Shipping Rates: Shipping costs depend on the destination, shipping method, and the size/weight of your order. We offer standard and expedited shipping options.
- Delivery Times: Delivery times vary by region. Domestic orders typically take 3-7 business days, while international orders can take 7-21 business days depending on the country and customs processing.
Yes, we offer international shipping to most countries. Generally, we use official postal services, which typically do not incur additional customs fees. However, if you choose expedited shipping via services like FedEx or DHL, please note that customs duties, taxes, and import fees may apply, depending on the destination country. These charges are the responsibility of the customer and may vary based on customs clearance and inspections in the destination country.
If you need to change your shipping address, please contact us as soon as possible. Address changes can be made, but if the order has already been shipped, the customer will be responsible for any reshipping fees.
Orders can only be canceled if they have not been processed or shipped. Once the order is in transit, we can assist with address modifications, but the associated reshipping costs will need to be covered by the customer.
Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment in this website-17TRACK. For any issues with tracking, feel free to contact us.
If your package is delayed, please check the tracking information first. If there is no update, contact the shipping carrier directly.
If your package is marked as "delivered" but you haven’t received it, please check with neighbors or local postal services. If it is lost, contact us and we will assist in filing a claim.
Returns are possible if the product is damaged, defective, or incorrect. For unwanted items, returns are only accepted under specific conditions (unused, in original packaging).
If your order is damaged or incorrect, please contact us within 7 days of receiving the product, and we will guide you through the return or exchange process.
For details, please contact us from email info@neutriherbs.com or whatsapp +86 15102049596.
Yes, we offer expedited shipping options for faster delivery. Please select your preferred shipping method at checkout, and the shipping cost will be adjusted accordingly.
Shipping fees are non-refundable, except in cases where the return is due to an error on our part (e.g., damaged or incorrect items). Return shipping costs are the responsibility of the customer unless otherwise specified.
Currently, we do not offer in-store pickup. All orders will be shipped to the address provided at checkout.