Neutriherbs Online Refund Policy

Neutriherbs orders are shipped internationally from China. Because international returns are often impractical and may not reach our warehouse, we generally do not accept physical returns. Refunds or replacements are provided only for verified product quality issues, items damaged in transit, or incorrect items sent by us, except where applicable law requires otherwise.

ELIGIBLE QUALITY ISSUES

Contact info@neutriherbs.com within 7 days of delivery if an item is damaged, defective, leaking, or different from what you ordered. Include your order number, clear photos or video of the issue, and photos of the product, outer packaging, and shipping label. Keep the product and all packaging until our review is complete.

RESOLUTION AFTER VERIFICATION

After verification, we will offer an appropriate replacement or refund for the affected item. You will not normally be required to return a verified defective, damaged, or incorrect item to China unless our support team provides specific instructions. Approved refunds are sent to the original payment method.

NON-QUALITY-ISSUE REQUESTS

We do not normally provide refunds or replacements for change-of-mind purchases, personal preference, individual skin sensitivity not caused by a verified product defect, opened or used products without a verified quality issue, an incorrect or incomplete address entered by the customer, delivery refusal, an unclaimed parcel, or unpaid import duties or taxes.

CANCELLATIONS AND DELIVERY ISSUES

Cancellation is only possible before processing begins. Once an order has been processed or dispatched, cancellation is not guaranteed. If tracking is delayed or a parcel appears to be missing, contact us. We will help check the shipment and, when appropriate, open an investigation with the carrier.

MANDATORY CONSUMER RIGHTS

Nothing in this policy limits any consumer rights that cannot be excluded under the laws applicable to your purchase.

CONTACT US

Email info@neutriherbs.com or WhatsApp +86 151 0204 9596 with your order number and supporting evidence. Our support team usually replies within 1–2 business days.