CUSTOMER SERVICE SECURITY POLICY

Neutriherbs Commitment to Our Consumers

Neutriherbs is committed to building a lasting and meaningful relationship with you, our consumer, and we recognize that this relationship must be built on mutual trust. And this privacy policy sets forth how we collect, use and safeguard the information you entrust with us. Neutriherbs collects data to provide you the best products, beauty experiences and personalization from our brands.

Everything we do, and the data we collect, is in pursuit of giving you a better beauty experience

  • We collect and use data to shape your beauty experience with personalized products, services and offers
  • We respect your privacy and choices. You can opt-out at any time
  • We do not sell your data
  • We require partners to abide by the law and protect your information
  • We will continue to evolve and update our privacy and security practices because retaining your trust is important to us

Our detailed privacy policy below describes the types of information we collect from you directly, from your interactions with us (our Sites and advertising), how we use it, how we protect and keep it secure, and your rights as our consumer. If you have any questions or concerns, please contact us at info@neutriherbs.com

HOW WE COLLECT INFORMATION

 Neutriherbs collects information that you provide to us, from your engagement with our brand sites and platforms, advertising, media, and from third parties who have your consent to share it. 

WHY WE USE DATA

Everything we do, and the data we collect, is in pursuit of bringing beauty experiences to your life

We use data to communicate with you about our beauty products, services, answer questions and create better experiences. We use data for tailored advertising and communications.

We may combine information that we collect via one method (e.g., from a website, our digital advertising) with another method (e.g., an offline event). We do this to get a more complete view of your preferences for our beauty products and services, which, in turn, allows us to serve you better and with more customization and better beauty products. 

HOW WE SHARE INFORMATION

We share information with the third parties (vendors, agencies and businesses) that help us run our sites, our business, and retail our products to further Neutriherbs's beauty mission. We do not sell your data or permit re-use of personal information for independent use without your consent. We share information to the extent we need to prevent fraud, when required by law or authorities and in the event of a sale of our company. 

 

Receiving marketing emails

You may choose to sign up to Neutriherbs.com and be sent details of new products, discounts, or other news we think might interest you. You can sign up for this service here. In addition to your name and email address, we also collect your date of birth so that we can send you special birthday offers.

If you have bought goods from us before, or your details were on our database before May 2018, we may also use our legitimate interests to market to you by email. We will always take care to make sure that these emails are not too frequent or wordy and that you can unsubscribe to them easily.

Sharing your personal data

We may disclose your information in order to comply with any legal obligation or in order to enforce or apply our Terms and Conditions or to protect the rights, property or security of others. If you have ordered product from us, this includes exchanging information with Shopify as the service provider who runs our Website, Stripe/Worldpay in order to process your payment, UPS to deliver your goods, and PCH warehouse where our goods are stored.

When we send marketing emails, we will share your email address, date of birth, country of residence, and name with Mailchimp, whose software allows us to tailor our marketing to you. 

We will only provide these companies with the information they need to carry out their services and they will not be permitted to use the information for other purposes.  They will only be allowed to use your information in the way in which we instruct them and as permitted by the General Data Protection Regulation and other relevant legislation. 

Data over the internet

The internet is a global network, so it is possible for your data to travel internationally, which will include places outside of the European Economic Area. If you visit or shop at Neutriherb.com, your data will be processed in this away.

You acknowledge that the Internet is not a 100% secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.

We take every precaution to protect your information. To this end all personal information stored by us is kept on a server in a secure environment.

Cookies & internet advertising

Like many websites, we also use "cookie" technology. A cookie is a small data file that we transfer to your computer's hard disk. We do not use cookies to collect personally identifiable information. We use cookies to understand better how you interact with the site and our service, to monitor aggregate usage by our users and web traffic routing on the site, and to improve the site and our services.

By visiting Neutriherbs.com with your computer set to accept cookies, you are consenting to the way we use our cookies, both on our Website and via other ways we get in touch with you.

Storing your credit and debit card details

If you have elected to store your credit or debit card details with Neutriherbs.com, those details will appear automatically on the Payments page when you login and Neutriherbs.com, those details will appear automatically on the Payments page when you login and proceed to purchase a Product with us. To ensure the security of your credit and debit card details we:

  • will ask for your credit or debit card number on the Payments page: only the last four digits of your credit or debit card number, the expiry date of that credit or debit card, the name (as it appears on the credit or debit card) and card type will be visible to you on the Payments page. Of course, we use all of your credit or debit card information to process your order but we do not display this information on the Payments page in order to ensure that no-one can see it.
  • require a CV2 (card security) number: we will ask you to enter your CV2 number even when using the stored card function.

If you would like to revise the credit and debit card details you have provided to us, please email us at info@neutriherbs.com

Deleting your personal data

If you would like us to delete your details from our database, please email us at info@neutriherbs.com.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes we make to this Privacy Policy will be posted on our Website.  If you submit information to us following such changes, you will be deemed to have read and agreed them.